AA
Andre A
1 reviews | Active since Apr 2010
25 Jun 2020, 12:54
FOURTH SHOCKING REVIEW FOLLOW-UP - Mellins i.Style handed my account over for R559.45
On the 2nd June I posted the following, I've now sent 8 follow-up emails [two per week] and still haven't had a response from Mellins in this regard.:
My first review dating back to September 2019 resulted in me returning all of the items purchased from Mellins Mall of Africa & Fourways branches. Now several months after being refunded for the items returned I receive a call from a collection agency stating that my account is in arrears and has been handed over and that I have been blacklisted... for R559.45.
How this is possible I am unsure as Mellins own accounts department calculated what was to be refunded to me and deposited it directly into my bank account, no further transactions have occurred since this refund.
If it is indeed true that Mellins have handed over my account and blacklisted me [Transunion are not showing any actions as yet] I will take all actions at my disposal including legal actions against Mellins for any damages caused and the impacting costs thereof.
Helpful (0)
Replies (2)0
Replies (2)
Mellins i.Style's replyOfficial
25 Jun 2020, 13:03Good afternoon Andre, please can you send us a direct message via Facebook and Instagram with your contact details so that we contact you to resolve this matter. Thank you
Mellins i.Style's reply25 Jun 2020, 13:03
Official
Good afternoon Andre, please can you send us a direct message via Facebook and Instagram with your contact details so that we contact you to resolve this matter. Thank you
AA
Andre A's updateReviewer Update
25 Jun 2020, 13:16You have always had my details and can contact me directly. I have welcomed this over and over again, even sharing my personal email and phone number for Andre Horn to contact me.
In light of the above I have left additional reviews on Google to prevent other customers from experiencing the shocking service and mistreatment I have experienced.
Please see a copy below of the email sent a moment ago to Andre, Rudine and your customer service department:
"1.) Following shocking service I cancelled my first order for glasses and lenses.
2.) Following feedback from your customer service department I was convinced to give you "another chance" which resulted in the purchase of two prescription frames. After shocking service once again and sub par product these were returned for full refund.
3.) Following the refund above my account with Mellins was cancelled and closed however due to YOUR accounting error an amount of R559.45 was showing to be outstanding which resulted in me receiving dozens of threatening calls and emails stating my account would be "handed over" and that Mellins would blacklist me.
In light of the absolutely useless service, poor product delivery and shocking accounting practices, not to mention the inability to deal with these complaints, I have been forced to leave my comments and experiences in public complaints and reviews of your company on google, Hello Peter, Facebook, Twitter, Instagram and LinkdIn. Further to this, I am consulting with a legal advisor regarding taking further actions to be financially compensated for the damage caused to myself personally due to the blacklisting and handing over of my account.
I have sent a dozen emails to your regional managers requesting Andre Horn contact me, three weeks have now passed and this has not happened.
I cannot understand how you conduct business in this manner, but a brief read of your company reviews shows that my experiences are not unique, and the actions and experiences I have had a common. Sad and shocking."
In light of the above I have left additional reviews on Google to prevent other customers from experiencing the shocking service and mistreatment I have experienced.
Please see a copy below of the email sent a moment ago to Andre, Rudine and your customer service department:
"1.) Following shocking service I cancelled my first order for glasses and lenses.
2.) Following feedback from your customer service department I was convinced to give you "another chance" which resulted in the purchase of two prescription frames. After shocking service once again and sub par product these were returned for full refund.
3.) Following the refund above my account with Mellins was cancelled and closed however due to YOUR accounting error an amount of R559.45 was showing to be outstanding which resulted in me receiving dozens of threatening calls and emails stating my account would be "handed over" and that Mellins would blacklist me.
In light of the absolutely useless service, poor product delivery and shocking accounting practices, not to mention the inability to deal with these complaints, I have been forced to leave my comments and experiences in public complaints and reviews of your company on google, Hello Peter, Facebook, Twitter, Instagram and LinkdIn. Further to this, I am consulting with a legal advisor regarding taking further actions to be financially compensated for the damage caused to myself personally due to the blacklisting and handing over of my account.
I have sent a dozen emails to your regional managers requesting Andre Horn contact me, three weeks have now passed and this has not happened.
I cannot understand how you conduct business in this manner, but a brief read of your company reviews shows that my experiences are not unique, and the actions and experiences I have had a common. Sad and shocking."
AA
Andre A's update25 Jun 2020, 13:16
Reviewer Update
You have always had my details and can contact me directly. I have welcomed this over and over again, even sharing my personal email and phone number for Andre Horn to contact me.
In light of the above I have left additional reviews on Google to prevent other customers from experiencing the shocking service and mistreatment I have experienced.
Please see a copy below of the email sent a moment ago to Andre, Rudine and your customer service department:
"1.) Following shocking service I cancelled my first order for glasses and lenses.
2.) Following feedback from your customer service department I was convinced to give you "another chance" which resulted in the purchase of two prescription frames. After shocking service once again and sub par product these were returned for full refund.
3.) Following the refund above my account with Mellins was cancelled and closed however due to YOUR accounting error an amount of R559.45 was showing to be outstanding which resulted in me receiving dozens of threatening calls and emails stating my account would be "handed over" and that Mellins would blacklist me.
In light of the absolutely useless service, poor product delivery and shocking accounting practices, not to mention the inability to deal with these complaints, I have been forced to leave my comments and experiences in public complaints and reviews of your company on google, Hello Peter, Facebook, Twitter, Instagram and LinkdIn. Further to this, I am consulting with a legal advisor regarding taking further actions to be financially compensated for the damage caused to myself personally due to the blacklisting and handing over of my account.
I have sent a dozen emails to your regional managers requesting Andre Horn contact me, three weeks have now passed and this has not happened.
I cannot understand how you conduct business in this manner, but a brief read of your company reviews shows that my experiences are not unique, and the actions and experiences I have had a common. Sad and shocking."
In light of the above I have left additional reviews on Google to prevent other customers from experiencing the shocking service and mistreatment I have experienced.
Please see a copy below of the email sent a moment ago to Andre, Rudine and your customer service department:
"1.) Following shocking service I cancelled my first order for glasses and lenses.
2.) Following feedback from your customer service department I was convinced to give you "another chance" which resulted in the purchase of two prescription frames. After shocking service once again and sub par product these were returned for full refund.
3.) Following the refund above my account with Mellins was cancelled and closed however due to YOUR accounting error an amount of R559.45 was showing to be outstanding which resulted in me receiving dozens of threatening calls and emails stating my account would be "handed over" and that Mellins would blacklist me.
In light of the absolutely useless service, poor product delivery and shocking accounting practices, not to mention the inability to deal with these complaints, I have been forced to leave my comments and experiences in public complaints and reviews of your company on google, Hello Peter, Facebook, Twitter, Instagram and LinkdIn. Further to this, I am consulting with a legal advisor regarding taking further actions to be financially compensated for the damage caused to myself personally due to the blacklisting and handing over of my account.
I have sent a dozen emails to your regional managers requesting Andre Horn contact me, three weeks have now passed and this has not happened.
I cannot understand how you conduct business in this manner, but a brief read of your company reviews shows that my experiences are not unique, and the actions and experiences I have had a common. Sad and shocking."