Extremely Poor Service

Customer experience at Mellins is none existent. I visited one of their branches to have lenses fitted into my spare frames. My request was very specific, “please fit these frames with the same lenses that were prescribed when I did my last eye test”. I quote was forwarded to me but, because I’m not an Optometrists and I don’t understand the codes used in the quote, my exact response was “I take it the attached quote matches my most recent prescription? I also take it that there's no need for a medical aid claim as my existing credit is sufficient to cover the lenses for both frames? If my understanding is correct, please can you proceed.” The response I got from Mamorena was “I have ordered lenses for both frames, they take about 5-10 working days to arrive. Once they are here you will retrieve a sms to notify you of collection. Thank you for your purchase. Upon collecting my spectacles I realised that it does not include the tint, which meant that they did not follow my instruction to fit the lenses that were prescribed when I did my last eye test. I escalated this and requested that the correct lenses be fitted. I’ve since been contacted by Marieta Van Der Westhuizen and was advised that I would need to pay for the new lenses. I tried to explain that it was not my fault that the correct lenses were fitted, but needless to say Marieta was convinced that it was my fault that the wrong lenses got fitted because I accepted the quote. I’ve never experienced such poor service in my entire history of dealing with a service provider.