SM
Stuart M

1 reviews | Active since Feb 2012

17 Oct 2019, 11:48

Don't go to Mellins i.style they will rip you off.

This company has changed, I only ever got good service from them until this year. Where I now make a point to tell friends and family to not use the.

I ordered an expensive R10,000 pair of glasses based on a fancy new lens made in Germany and paid for them when I collected them, I then started to receive phone calls saying I have an outstanding account of R400+.

In the meantime, The lenses were a problem and I went back to the optometrist, who said that the prescription done was incorrect. I also told them that the new fancy lens was not working for me and made me feel sick. They then order a substantially cheaper local lens to replace the erroneous lenses. I asked if I get a refund on the expensive lenses that were incorrect and they said no. They have now handed my account over for the so-called outstanding R400 to a debt collection company who is phoning me all the time.

I spoke to the Mellins branch when I was there and they say I must just ignore the calls as there is no way to stop them? This is becoming annoying.

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Replies (3)
Mellins i.Style
Mellins i.Style's reply17 Oct 2019, 11:59
Official
Good afternoon Stuart. We are sorry to hear about your experience. Would you mind sharing your contact details with us so that we can resolve this issue? You can send it to *** 
SM
Stuart M's update17 Oct 2019, 12:12
Reviewer Update
The number in your reply is encrypted?
SM
Stuart M's update18 Feb 2020, 11:26
Reviewer Update
This company called Barrett is still chasing me after a year of speaking to the Mellins branch where they instructed me to ignore the calls as they will sort it out. They are really disorganised. I will never Mellins.iStyle again and never recommend them.