DISGUSTING SERVICE!!!

UNPROFESSIONALISM AT IT’s ULTIMATE!!!

My history with Mellins goes back to the beginning of June 2024. I saw an adverti*****t on a social media platform and decided to try Mellins. The branch closest to my location was out of my way. However I decided to make the appointment regardless. The optometrist who conducted my eye test was rather pecu**** and very abrupt but I chose to ignore it. After the consult I chose frames for both prescription glasses and prescription sunglasses. My bill came to approximately R20 000. I paid for the consultation immediately and their ‘special’ was that the rest of the bill would be split into 3 instalments that would be debited from my bank account. I completed the relevant documentation and was told that I would receive a call within 2 weeks to collect my glasses. Two weeks went by and I started calling the PALM GROVE branch to enquire where my glasses were. I kept getting told that they would follow up and call me back. THEY NEVER CALLED. I had to keep calling them. EVENTUALLY I called once AGAIN and was told that they had NOT even ordered my glasses because I was considered a ‘credit risk’. This was 3 weeks after my initial consultation. I lost it and told them to CANCEL my order and to refund my consultation fee. Lo and behold a week later my bank account was debited my Mellins for R6866. I freaked and immediately contacted Mellins. It took them over a week to refund the debited amount despite trying to refund a lesser amount. HOWEVER I am still WAITING for a REFUND of my consultation fee. I phone every day to NO AVAIL. I AM UTTERLY APPALLED and I would like to FOREWARN any future ‘customers’ of Mellins.

I subsequently tried EXECUSPECS and I am delighted to report that their service has been EXEMPLARY.