Disgusted, unhappy, disappointed, frustrated

I visited Mellins I Style Garden Route Mall on 30 March 2025 and take my son for new glasses. We got there and no interaction whatsoever regarding details, quotes or medical aid details. I had to ask dont you need my information. The test was done, again no indication of what the medical aid(medical aid of the father )will pay or what we can afford, nothing. Only we will provide you now with the invoice, which came to almost R2.9k thats for our own costs. Later the same day, I put everything on hold and on 1 April I cancelled everything, instructed them to only claim for the eye test from the medical aid which they agreed to, however they submitted the whole invoice ignoring my instruction to cover up their mistake. Reversal still not processed due to errors on the reversal letter from Mellins Garden Route Mall. They rude and very unprofessional, and unwilling to help. They ignored all my requests, and took the eye test amount from the funds they were supposed to pay me back due to cancellation without advising or contacting me. They made excuses and referred to processes again to cover up after cancellation. Until today no reversal was done from the medical aid, and due to this incompetence, unprofessional, rude customer experience , my son have to wait for his glasses and another service provider who could assist me with an option that I can afford, cannot claim. I would not recommend this experience to anyone.