CONTINUED BAD CUSTOMER EXPERIENCE

I SEND MY COMPLAINT VIA HELLO PETER REGARDING MELINS BETHLEHEM BRANCH AND I WAS REP**** BY I THINK ITS THEIR HEAD OFFICE SAYING THEY WILL ENQUIRE WITH THE BRANCH - BUT GUES WHAT THE RESPONSIBLE PEOPLE AT THAT BRANCH NEVER GOT BACK TO ME - I RECEIVED A VERY GOOD SERVICE FROM AYANDA WHO WAS HELPING ME IN MARCH - WHEN I WANTED A FOLLOW UP ON WEDNESDAY THE 11TH I SPOKE TO THE SO CALLED ASSISTANT MANAGER WHO ADVISED ME THAT I WILL NEED TO PAY EXTRA 150 FOR MY EYE GLASSES TO BE DELIVERED TO THEIR WELKOM MELINS BRANCH AND THIS MELINS CHANGED AFTER LOCKDOWN - IA M STILL SITTING AT HOME WORKING FROM HOME DUE TO LOCKDOWN WHICH IS 3HOURS AWAY FROM BETHLEHEM .

THE FACT THAT NOONE FROM THE RESPONSIBLE PEOPLE BOTHERED TO GET BACK TO ME AFTER MY COMPLAINS WILL DEFINITELY FOR SURE MAKE ME TO CONTINUE MAKING OTHER CUSTOMERS AWARE NOT TO GO TO THIS PLACE IN THEIR ENTIRE LIFE- WHAT MELINS FORGET IS THAT 1 UNHAPPY CUSTOMER GOES OUT AND TELL 100 OTHER PEOPLE - LESS LIKELY THAN A HAPPY CUSTOMER WHO WILL ONLY TELL FEW.