Completely useless at Mellins Menlyn & The Grove

I had to constantly chase the Mellins Menlyn store for a whole day just to get someone to call me back and speak to me so I could place my order - of which after 1 day I gave up and called the call centre, cause every time I called I was told they were too busy to speak to me. How can you not call people back or speak to them when they call, who are wanting to spend money at your store??

So then when I called the call centre the following Monday, they put me in touch with the Grove store but the problems pursued at the Mellins The Grove store, took almost all day for them to finally speak to me and place the order for my glasses, then when I arrived at the store to try on the frames ordered and I told them which one to proceed with, then no one knew about the prescription lenses (which were supposed to have been started 3 days before) and what was happening with the order or how long it would take, nothing, everyone was clueless! How does a store not keep better track of an order, especially when you know that person is coming into the store, surely you update the other people in the store?? Then I leave a message for this Jay the optometrist so she could call me the next day when she came to update me (cause apparently she was the only one who knew about the order, and surprise surprise she never calls me back.

So again on the following Monday I had to call the call centre to try get some answers, to which they got the incorrect information, cause now 2 more days later I still don't have glasses and no one really know why they aren't ready or when they will actually be ready.

It appears I can't believe anything these people from the stores say.

Absolutely shocking service for such a big company.