Can't complain about the service as there isn't any!

<p>I've had two of the worst customer service experiences with the Mellins i-style in Fourways... Why on earth i thought i should go back a second time is beyond me...</p> <p> </p> <p>The first time I went for an eye test and ordered glasses and advised them it was urgent and I needed them by a specific date, I was told no problem. I called on the day I had requested to collect and was told sorry the specific lens for standard distance glasses was not available and they apologise that I would have to go game viewing without my glasses. They didn't think to call me and advise me they could not deliver as promised and I may want to go elsewhere...</p> <p> </p> <p>Over the course of another TWO MONTHS I contacted them to find out whether the lenses had arrived and was told "someone will get back to you"... After two months I went to another optometrist and ordered my glasses - no problems with obtaining the lenses. Another TWO MONTHS later, "FOUR MONTHS" in total Mellins called to say I could collect my glasses. When I advised that I had gone elsewhere I was given attitude about these being specifically ordered for me!!!</p> <p> </p> <p>Then silly me bought a pair of sunglasses from them which promptly fell apart a couple of months later. Mid December I took them in and asked whether it was possible to repair or should I claim from insurance? I was told they could repair and so almost TWO MONTHS later, several calls later again I have been given a ton of excuses and find today that the part was in fact only ordered at the end of January when I went in to find out what was happening as none of my calls were being returned. First they tried to tell me the supplier in the US closed mid Dec and only opened again on 23rd January, when I said i found a 6 week Xmas break hard to believe and that it was strange the order coincided with my visit there I was then told the staff member who does orders was on leave from mid-Dec to end Jan.. No one thought to tell me that it would take anything upwards of 4 mths to get my glasses repaired and that I should rather claim from insurance...</p> <p> </p> <p>One simply cannot complain about Mellins service since it is clearly non-existent...</p>