Bad service from Mellins

I went to Mellins on 29 November 2022. The optometrist there gave me excellent service and after my session with him he informed me that the lady at reception will assist me. She gave me some frame options and I told her that I will return for the quotes as my lunch was over. I asked her about the trial contact lenses and she told me she was going to speak to the Optometrist and revert back to me but she never did. She called me and asked me when can I come in and I told her the date and time. When I got there she never compiled quotes so I had to wait. After a while I got the quotes and decided on the relevant one for me. She told me that it would take 7-14 days. I also asked about the trial contact lenses and she forgot to ask the Optometrist but she will ask and get back to me. It never happened. On 13 December 2022 I called and asked when is my glasses arriving and what about the trial contacts. That is when she went and asked the Optometrist and said he said my eyes not fit for contact lenses. Also that my glasses didnt arrive yet as it takes up to 14 working days. On 19 December I she clalled me for an appointment to be trained on how to use my contact lenses. The appointment was scheduled for 20 December. I went there and was told maybe I should reschedule as the Optometrist have other appointments too and I was 10 minutes late. She then informed me that she forgot to tell me that it would cost and additional R300 for the session to be shown how to use the contact lenses. I was not happy with this new surprise. I asked about my glasses and was informed that it has not arrived. This was the 14th working day after my order was placed. After the very efficient and professional Optometrist tried to show me the use of contact lenses, we decided to reschedule the session. I told him that I would reschedule for the ETA of my glasses. The receptionist said my glasses would be there on 23 December, so I scheduled an appointment for then. This was going to be 18 working days later. I got a reminder from Mellins at 11:59pm that I got an appointment at 23 December 2022 at 05:34am. This was weird. The next morning I was called about my appointment and I asked if my glasses arrived yet as promised and was informed no. I said that I wont attend the appointment as I needed my glasses too. Today marks 23 working days later and I haven't gotten any feedback from Mellins in regards to my glasses. I am very disappointed in the service from Mellins. For the price you ask, over R9000 for the glasses and an additional R300 for training on contact lenses, I must say the service is super bad. The Optometrist is the best and very efficient but the receptionist is disappointing. I want to cancel everything and go to another optometrist.