Bad Service

I am appalled to say the least, we have had just bad service from this company once 3 years ago with my husband's specs and now again, we canceled our specs this time around as we ordered the exact same lenses with digital on and firstly mine arrived prior to my husband's upon asking why they said his lenses didn't fit his frame so when my husband asked the CEO if the specs are cut in Germany who then cut them to fit and we found out it was recut locally, we were told a week tops and only 2 weeks later received this feedback, my medical aid claim was not put through until the day I actually canceled my specs, my husband paid a nearly 6k deposit on his specs and they said they would refund this and send us statements which reflect a 0 balance this was done by Bernadine from mellins who apologized profusely and basically begged us to take the specs, mine was given to me free of charge but even after a week of wearing they still give me tremendous headaches etc, I didn't want them at all but they insisted and I said fine only of I get a statement stating I owe them nothing because they customer service, internal communications etc is terrible, when we dealt with the stand in lady she had no idea what was going on and that's why my medical aid claim was never done they didn't come back to me like they said 48 hours after my eye test to tell me what my medical would cover etc I had to continuously call them. Now it has been another 2 weeks and Bernadine whom promised to fix their bad service and so much more herself has failed to send us our statements and my husbands prescription as asked, I have asked on 3 occasions for our statements and they don't send us a thing so my opinion here is that the different stores and their staff aren't to blame, management themselves can't keep their promises its no wonder the service is horrible.