Bad experience

I scheduled an appointment at Merlin’s at Mall at Red, confirmed just 30 minutes before my arrival. However, when I arrived, I was informed that the optometrist was unavailable and I would have to do a virtual test instead—a surprise that was neither communicated in advance nor agreed upon. I waited for about five minutes, only to be told that their system was not connecting to the optometrist, so I’d need to return another day. This level of unprofessionalism, especially with a confirmed appointment, shows a lack of respect for my time and a clear failure to keep customers informed about changes in service.