BAD CUSTOMET SERVICE

MELLINS TREAT CUSTOMERS VERY BADLY- ON THE 21ST MARCH 2020 I WENT TO TEST AT MELLINS BETHLEHEM FREE STATE I CHOOSE A FRAME AMOUNTING TO 2500

BECAUSE OF THE LOCKDOWN EVERYTHING WAS PUT ON HOLD - ON REOPENING OF THE BUSINESS A CLAIM WAS SEND FOR THE AMOUNT OF 7800 I ASKED MY MEDICAL OF ALL THIS COSTS AND THEY TOLD ME THAT IT WILL BE PAID - THEY TOOK FROM MY SAVINGS - AS I SPEAK MY MEDICAL AID IS EXHAUSTED FOR THE REST OF THE YEAR. I ALSO MENTIONED THAT WHEN THE GLASSES ARE READY THEY MUST PLEASE POST IT TO THEIR MELLINS WELKOM BRANCH AS I AM STILL WORKING FROM HOME IN HENNENMAN- ORIGINALLY I WORK IN QWAQWA 70KS FROM BETHLEHEM- FOR MY SUPRISE I AM TOLD FROM MELLINS THAT THEY WILL NOT POST MY GLASSES TO ON THEIR BRANCHES I NEED TO PAY FOR THE COURIER FEES MYSELF. I HAVE NEVER RECEIVED SUCH A BAD SERVICE FROM OPTOMETRISTS SINCE 1996 I HAVE BEEN TESTING MY EYES TO DIFFERENT OPTS NEVER EXPERIENCED SUCH EVEN IN 2018 I TESTED FROM I-OPTICAL IN KROONSTAD THEY POSTED MY GLASSES TO QWAQWA I DID NOT ASK THSY INSISTED WHEN THEY SAW MY WORK ADRESS - I WISH I LISTENED TO ONE OF MY COLLEGAUES WHO CANCELLED HER SERVICES AFTER BEEN SERVICED FROM BLOEMFONTEIN BRANCH AND SHE ALSO RECEIVED BAD SERVICE - AFTER RIPPING MY MEDICAL SAVINGS PLAN WITH 5300 EXTRA ON TOP OF THE 2500 FRAM THEY REFUSE TO POST MY GLASSES TO ONE OF THEIR BRANCHES . I REGRET GOING TO THIS PLACE IT WAS MY FIRST AND LAST TIME AND WISH TO ASK OTHER CLIENTS PLEASE BE CAREFUL .