Appalling service.

The most atrocious service I have ever received. The eye test was quick and good, followed by nothing either than empty promise after empty promise. This did not only happen to me but my partner as well. I have been waiting for my prescription glasses for almost 3 months I am not sure if they are waiting for a near fatal incident before they can get decide to deliver on their service or what. What is most disturbing is they way they ignore my emails. When I call, they always promise a call back and they never do. Their complaints department thinks that I am a cartoon as well. I have contacted them numerous of times and they always promise to call back and never do. Coming back to my partner he waited for over a year for his prescription glasses, after paying over R10 000. Sadly he couldn't see clearly for over a year. The way we had been waiting for his prescription, he even received a call from the same place to come and do another eye test for his new prescription as the current one was close to expiry. Imagine, at that time they have taken payment, managed to pay their bills or whatever, while he was partially blind. If you are unable to deliver at something you have promised to do it is normal human courtesy to advise the next person that you are incapable . I hope this will not receive a cold felt apology or pre-made template response. I am tired of the never ending apologies and "let me follow that up for you". I don't want to hear any of that because I am tired of being Mellins cartoon.