Shocking service on returns and lack of communication

I bought a kettle via take a lot on 25 September 2023, it was delivered on 4 October 2023.

It’s a beautiful kettle and has been working fine, till May 2024, the kettle would switch off while in use, so often. I logged a return as it’s still under warranty.

REF: MRRN-06P4V-QK07 The return was logged on 11 June 2024 with minimal activities or updates through the app and the querie was concluded on 6 July 2024. I emailed asking for feedback from take a lot, I got responses but they did not answer my questions. My kettle was delivered back to me on 9 July 2024, with no notes on what was wrong and if it was fixed. I am unhappy with this service and they can just take back their kettle and no need to refund me. I will never buy Mellerware products. Since I couldn’t stay over a month without a kettle I bought another one. The service is shocking . I will try log another return and they can keep the kettle!