Mellware Coffe jugs

I have been trying to get a Mellerware Seatle coffee maker jug as mine broke. I spoke to a guy by the name of Alfred, who told me the jug will cost R300.00 and he will get back to me. For at least 2 weeks now I have been trying to get hold of Alfred without any success. I have just spoken to the reception lady who informed me that these jugs are not available anymore. WOW WHAT GREAT SERVICE MELLERWARE COMPANY PROVIDES !!!!!!!!!! I am now expected to buy a new coffee machine at one hellavu cost