Mellerware Poor Customer service

Purchased an optic kettle from Makro,and registered the warantee online. After 12 months the kettle started leaking, i took it 3 TIMES to the service centre in Percy Osborn Road and it is still with them. I send a message to customer services on the the company website a few weeks ago and still awaiting a response. Very Very Poor Customer Services. I would never purchase a Mellerware product again.