Still no Fibre after numerous support tickets

After numerous attempts to resolve my fibre activation problem the physical installation has been done after spending 2 hours on the phone with a technicain the problem couldn't be resolved, a technician was dispatched the problem couldn't be resolved the vumatel router could not be activated. I followed the instructions as per technician and removed the wifi antenna from my router connecting a cat5 cable from the Vumatel fibre router to my Asus router WAN port i waited 2 hours to check the connection this time No wifi because i had to disconnect that The Fibre router is still not working the setup on my Asus router neither i paid the installation fee of R 1750 I'm only at home from 5pm 17:00 if a technician needs to be dispatched during the week