Megasurf staff has a bad attitude, knows nothing about customer service

We took out a wife package with mega surf, being assisted by their representative, Brian. We had serious network challenges and our calls for support would go unattended to until we stopped paying altogether because when we took out the service, it was said that it is no contractual obligation, when there is no payment, there would be no supply of data/internet services.

I called mega surf, 30 April 2024, to seek assistance, hoping that this time around things would be different. I called their offices only to be told that our account is blocked, and that Brian is no longer working for them.

Now mega surf receptionist or admin person was very nasty and would not listen to one to hear the challenge one has. She wants us to pay for the time they had blocked the service, secondly, she said she will be handing the account over, thirdly, if we have a problem with any of that, we should take Brian to court.

We are just customers. We know nothing about the internal happenings of mega surf. We try to tell the lady that we were told we do not have to sign a contract because when there is no money paid, there would be no service. We have paid for so long and struggling with service and now she gives us that kind of attitude.

I asked her on which basis would she be handing the account over if there is no contract, she says we must take it up with Brian. We do not know Brian except through mega surf, we do not know where Brian is staying, he has not been answering our calls all this time hence we called the office.