Megasurf, MEGA ZERO customer care!

I really thought in this day and age, client services would be a priority but apparently NOT SO with MEGASURF. Their communication between themselves and towards the customer are of very poor quality if ANY Paid my installation fee( 2x invoices) via the customer portal. Phone them and while they were logged onto my account, I confirmed that it showed as paid. Then it was ONLY the monthly fee to be debited as per signed 12 month contract. Surprise, surprise...... the very next day my debit order went off and guess what.... monthly fee and installation costs debit in full!!! They have no consideration what so ever to how their action impacts you financially as a individual! I followed up on this and I explained that I cannot except this as I have other financial obligation to fulfill, which I cannot, because of THEIR ACTIONS. Who gave them the right in the first place to debit my account as they see fit... I would call this arrogance. Needless to say I was promised that refund get paid between 7th and the 9th( keep in mind that 9th is not a admin working day) Today I followed up again, only to explain myself AGAIN and then to be phoned back( not even by the same lady who said she will go into it and phone me back) only to be told that they were informed that the refund will now only take place from the 10th ( also not a admin working day ) So I can only presume, if I am lucky, that I will be refunded ANY DAY from the 11th. I am very concerned about what the next 12 months will hold. Megasurf, get your house in order! You are NOT the one and only service provider.