Human element cause a delay!

I'm not normally one to complain and we're very happy with the service I received from megasurf the last two to three years, however I have relocated and requested that they move the wireless internet equipment from the old property to the new property. I made this request 20-09-2019. The following week Monday I changed my mind to still keep the old service at the old property and get a new contract. All the paperwork was finished by Wednesday the 25 th because Tuesday was a public holiday. Thursday technician came and I was very Exited because service seemed brilliant. However he said I need to plant a 11 meter pole in order to get line of sight. R2000 later pole is planted and I let them know Wednesday the 3rd of October. By Friday the 5th of October I haven't received a response so I call back and for some reason they forgot to book me a technician. At that point I was still okay with the human element slipping in and possible causing the delay. They booked me new technician for Thursday the 10 th of October (TODAY) which I requested come to my house after 14:30 because Im not available till then. The technician told me he cannot do the job after 14:30 because it takes to long. The lady answering the phone told me the job takes to long because they must come and plant a wooden pole. I'm very dissatisfied with their service. The fact that I had to buy a pole and plant it myself and then to top it of between the technician and receptionist, nobody can help me get the instalation done. If somebody at megasurf reads this: my ticket number is 40237 and my client code is ESJ002 I don't expect anything free. Just the service that you promise to deliver. Greetings Janco