Extreme BAD SERVICE

<p>Good day,</p> <p> </p> <p>This relates to ticket 15474.</p> <p> </p> <p>My mom did an enquiry with Megasurf on 2016-12-06 so as to test whether she will have reception and their home, so they did and she continued to select the options she want and also paid the deposit so the installation can be done. She received her username and password on the same day and that was the end of it.</p> <p> </p> <p>After a number of calls and follow-ups her unit has still not been installed and the worst is I recommended Megasurf to my parents after the good service we received. But service is clearly something they are no longer concerned about. They are more preferring payment and then not delivering.</p> <p> </p> <p>On 2016-12-13 my mom received a mail saying that all installation dates will be rescheduled due to large call volumes. This again explains my point of being after money.</p> <p> </p> <p>If an installation date has been scheduled, why must it be moved? Should it not be first come first serve?</p> <p> </p> <p>My parents are not happy with Megasurf and so am I. They are providing a service that is a disgrace and they treat their clients with no respect.</p> <p> </p> <p>I insist n my parents unit being installed today 2016-12-15 or I will go to the media and explain how bad the service is they provide.</p> <p> </p>