EW
Emile W

1 reviews | Active since Aug 2019

04 Jul 2020, 07:13

Bad service mega surf

Listen i am paying a huge amount of money every month. I must sit still and say nothing while my internet is of. Day and night. But there is no delay on my payments. Who is the owner. I need to stop at his house and see how his wifi vibre line is. I meen. If i have a 21 meg fibre line. Then i should have amazing speed. My speed test show 6 meg. 6 where on this earth do we get this. I pay but they do what they want. This is ****. Ill keep on telling people on facebook and hello pieter about this **** service.

Now i cancel and then where do i go. So i must go through trouble moving my internet while megasurf just sit back and steel the money. Se moer. I want service and my service now. ***. Call me. Ill tell you who i am. My accounts is every month almost R10 000. Which i pay for my companies and my house.?

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Replies (2)
Megasurf
Megasurf's reply04 Jul 2020, 09:27
Official
Good day, we see here that you have already resolved this issue with our accounts department, please confirm? I would kindly suggest you connect a lan cable directly to your router from any laptop or pc so that you can see the full 20Mbps on your fibre connection.
Megasurf
Megasurf's reply04 Jul 2020, 09:30
Official
Bear in mind that you are connected on fibre that works at the speed of light, no shaping, no throttling and purely unlimited, if we can offer clients up to 10Gbps speeds, I assure you that you have your full 20Mbps and we will ignore the comment about theft you have made against Megasurf.