Worst insurance company

If you want to get ********** then you'll insure your loved ones with this Insurance company. It's the worst insurance company in South Africe I must say, their service is very bad. They refused to pay out our claim because we had 2 houses and the deceased is using our secondary address now we have to proof that we were residing with my dad what kind of nonsense is this? We have sent proof they said it's not valid they are the worst insurance company ever, if you have a policy that you're paying at Shorite cancel that **** or if your parents have this kind of policy they better cancel before they regret