Very poor customer service, Meerkat is a bad company

I've been having a policy with Meerkat for over 2years and within those 2years ive missed 1 payment in 2022 and 1 payment in 2023. The company has now decided to cancel my policy. Never had they attempted to make any contact to make payment arrangements to advise me my policy would be canceled. My missed payment in June this year and they have been deducting their monies all along to tell me today my policy has lapsed.

Meerkat debited my account this month again on the 25th to cancel my policy. Why couldn't they cancel my policy in June? why do you debit me knowing very you are about to cancel? I called the company today after receiving an SMS stating my policy has lapsed and spoke to a consultant named Sam, I explained to the lady pleading to please come up with a solution so my policy can be reinstated. Sam wasn't very helpful and kept raising her voice, I pleaded with her, I'm the only one working at home and have 8 of my family members covered, should anything happen to 1 of them what am I going to do?

You trust a company thinking you will covered and you get such? The solution they gave me was to pay R2400 by this weekend. I'm truly hurt by how this company operates, they ripping poor and innocent people off, and they do not have any sympathy.

I didn't even receive a call from management or an email to explain ... I don't even have words anymore. This company really failed me