CB
Chantall B

1 reviews | Active since Jul 2011

01 Oct 2024, 09:05

*********, UNMANNERED CALL AGENT

It is ********* to call a person who enquired about your services, tell me I have to pay R1000 my file is with them, after, I only enquired about your services.

Not at one point did I agree to Meerkat's services, I emailed and asked about the process that you follow. I received an email saying if I pay 1050 then they will proceed, I enquired about this, I did not accept it.

I was phoned more than once, track the calls, and listen to them, I not once agreed to the services. The lady phoning me this morning and being rude and assuring me that I did in fact agree on something that I enquired about, makes me scared to even ever think of using your services.

0
Replies (1)
Meerkat
Meerkat's reply01 Oct 2024, 11:52
Official
Good Day. Thank you for your feedback. This is not in line with our customer service expectations and will be looked into as a matter of urgency.

Best regards,