NN
Natasha N

1 reviews | Active since Jan 2024

26 Aug 2025, 10:02

Scanned my 90yr old grand mother.

They basically ****med My 90yr old grand mother, who had been paying a funeral cover underwritten by meerkat religiously for years.. Late July 2025 we reached out to them after losing our uncle ;after much delay and having to push forward the funeral twice as we were awaiting the repatriation of our beloved - We finally received the go ahead to liase with Avbob for the repatriation and storing of our beloved from a Meerkat representative (Name is available) through the burial society chairperson - the representative indicated that Meerkat was partnered with Avbob and that the costs associated would be covered by meerkat... a day before the funeral date, we receive calls from abvob stating that they cannot release the deceased for burial tomorrow as they hadn't received their payment.

We relentlessly reached out to meerkat , and were told they are not partnered with Avbob, and wouldn't be paying avbob regardless of the fact that their representative had given us the information and go ahead to liase with Avbob- and I guess that was the best way they could handle the situation.

0
Replies (1)
Meerkat
Meerkat's reply26 Aug 2025, 10:38
Official
Thank you for your feedback. Please note that the executive committee of the burial society are the customers of this policy. We request that one of them please email ***. Thanks.