Pathetic Service and *********** staff. Months of Meerkat not being able to remove debt review status.

I am now at a loss with Meerkat. I have been trying to get debt review removed from my name since last year October. I called them last year asking how long will it take I was advised up to 8 weeks. The 8 weeks passed, the debt review status was still there. I called them again I was advised that they can't remove it because the status is in conjunction with my ex husband which doesn't make any sense as I app**** for debt review by myself and we've been divorced for four years. I was advised by Zaida that she will email the NCR and they will have to remove it from their side. Time passed again I called and spoke to Zaida, she then advised that nothing has changed and she will email them again and advised that she will call me back. No call back and one month has passed, the debt review status has still not changed. I have been calling Meerkat for weeks. I am told I have to speak to Zaida as she is the only one who knows what to do however everytime I call she's not available or she's in a meeting and she will return my call. To this day I received no call back and I'm having to call daily and practically beg to speak to Zaida or for someone to assist me. This is extreme incompetence! Meerkat please tell me what else I need to do to get your attention and for your staff to assist. How is it possible that your staff can place people under debt but you don't know how to remove it? Please call me back or atleast respond to my emails. All I ask is to get the debt review status off my name and for someone to take responsibility of my case.