Meerkat Funeral disappointment - cancelation and refund

good day. I received a quote on the funeral policy but did not intend to take same out definitely. I have noted that the first payment was debited on the 25. I noted this on the 28 and directly provided an email confirming the cancelation. I have written numerous emails (eight to be specific) confirming the cancelation of the policy and requesting a refund, but I did not receive any response and/or refund to date hereof. At this stage I am very angry because if this issue cannot be resolve how will they be when you need them to sort out your funeral etc.