I had a disappointing experience with Meerkat Insurance. The customer service representative Samanth displayed cold behavior towards my sister during a difficult time, showing little empathy or sympathy after her son's passing. Due to this unprofessional

I had a disappointing experience with Meerkat Insurance. The customer service representative Samanth displayed cold behavior towards my sister during a difficult time, showing little empathy or sympathy after her son's passing. Due to this unprofessional interaction, I would advise others to explore alternative options. The representative's behavior was unprofessional and lacking empathy, which was particularly upsetting given the circumstances.Please will you arrange for professional training