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Nompilo N

1 reviews | Active since Aug 2021

01 Mar 2022, 14:08

********** Meerkat

Meerkat took over my Credit Life insurance policy from Yalu where I was paying a decreasing premium each month. For an entire year 1st March 2021-28 Feb my premium stayed the same, then to make matters worse on the 1st of March 2022 my premium was suddenly increased with no prior notification from Meerkat. Upon enquiry I was told the pricing by Yalu was incorrect and that this will be my new premium and that I will not be able to claim as they only picked up the error recently. They are ********* and would never do business with them, approaching the Ombudsman as on my initial contract with Yalu, all loan information appeared to be correct, suddenly Meerkat is claiming it wasnt.

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Replies (1)
Meerkat
Meerkat's reply02 Mar 2022, 14:22
Official
Good Day. Our CEO is dealing with your complaint as it relates to an error prior to us administering the book of policies.