Disappointing service

I'm so disappointed in the service I received and now no one get's back to me. How convincing people can be when they want you to sign up for something but once the deed is done they no longer available to assist.

This agent convinced me to sign up for debt review and promised to guide me every step of the way. He was very helpful but only for his own to get me to sign up. I was required to sign a debt mandate before evening knowing how much I was going to be paying, which I found really weird as this is not normally how a debt mandate works. Send through all relevant docs that were required and still didn't know how much was going to pay, insurance added which I don't understand how it works or what I will be paying.

I still have creditors calling me and some installments still being deducted. I'm stuck now in something I can't get out of... I don't know what to do