claim for Late Gabriel Sunnyboy Coetzee ID NO:*** on both schemes MG***, MG***.And MG***

Meerkat is the worse underwriter I have been with over these years. Before December 2024 our Burial schemes were with Old Mutual Life Assurance and we were getting the Best service and never had disputes in claims or paying monthly premiums for the schemes.

I have 3 Burial schemes with them Meerkat which are debited every month successfully so. My uncle Gabriel Sunnyboy Coetzee passed away in September 2025 we submitted the claims his daughter Elizabeth Kruger is the nominate beneficiary. Meerkat has been refusing to pay this claim policy is upto date and they have doing verification even and still calling Angie( Elizabeth) my cousin to intermediate and terrified her while doing the assessment of the claim. Graig and Samantha at Meerkat confirms verification is done however they are waiting for Old Mutual to come back to them they cannot confirm by when will this claim be settled. This is so incentive of how they handled this claim why must they intermidate Angie so much I mean she just lost her father and needs to Morne his death. They the verification and confirmation during his funeral week and the week after his burial. Graig confirmed the delay is from old Mutual side. Can I have the claim settled as this policy was and is valid for uncle Sunnyboy? I will escalate this claim to the highest attoritties in the Insurance industry including the Ombudsman. I don't understand why they not putting the debit orders of the schemes on hold while they doing verification they still debiting the schemes every month including this October 2025 monthly Premuims were deducted.