Useless administration and unjust behavious

I agree about the negative rating.

My oncologist used them to order my emds for 6 months. During this time in January, due to a mix up with the medical aid, my account was in credit with the amount of more than R20000. It was only bythe end of September that my treatment ended and I requested a report, that I noticed the balance.

When I requested to be refunded beginnig October, they informed me that I would only be included in the payment run in the second week of November.

It is now the third week of November and I am still waiting....

This is unacceptable, they have actually sat om my money interest free for almost a year, and they are now taking their time to give me back MY money.

I suggest using a different pharmacy.