WD
Waldo D

1 reviews | Active since Mar 2015

28 Jul 2023, 23:13

Uncaring Bussiness

I uploaded my script via there chat service at the start of the month for sleeping medication. The agent on the chat confirmed receipt. After that I had a two week overseas bussiness trip, then comming back my medication was not delivered yet. I then waited for my normal monthly meds to be delivered, once that arrived the sleeping pills were still not present. I then emailed just to be informed my script expired they cannot help, and that they tried to phone. After explaining I was overseas and asking why they did not email agent said not there responsible to ensure they reach me. Apparently they wanted to ask cash or medical aid, I have been using there service for almost 3 years, always claiming via medical aid so why even ask. Also I asked I can show when they email I responded back within hours. Still no care, just saying not there problem they cannot reach me and I have to get a new script. Super disappointed to see the zero regard for patients and healthcare especially mental heath.

Do not use and I will stop using.

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Replies (1)
Medipost Pharmacy
Medipost Pharmacy's reply31 Jul 2023, 07:06
Official
 Dear member,
 
 I confirm receipt of your concern and one of our resolution specialists will be in contact with you shortly.
 
 I want to ensure you that your concern is receiving the highest attention and we value your input.
 
 Kindest Regards,  Tshepiso Seroka.  Medipost Customer care