"Sorry for the inconvenience" if you are hospitalized or die?

I hate having to write this review, but I am absolutely shocked by the service I have received over the last week and a half. I am on chronic medication that is delivered monthly. This month, my medication (insulin) was supposed to be delivered on Monday the 18th of November. The courier shows a delivery failure (which I know nothing about) and since that failed delivery, I have spoken to both Medipost and the courier (Skynet) and as at today the 28th of November my medication has still not been delivered. I am leaving for Cape Town this afternoon on a business trip, and I still have no medication. I am effectively now a diabetic not on insulin anymore, and the courier has just informed me that they will not make the delivery in time because they have a truck to unload.

I am absolutely appalled by the Medipost feedback "we are so sorry for the inconvenience" and Skynet's attitude "we'll see what we can do" and then they don't do anything.

Do these 2 companies realize they are dealing with people's wellbeing, and this type of service can lead to people having to be hospitalized? ...or even dying? Surely they should have a "plan B" to get medications to patients when it is urgent, especially if the lack of original delivery is their fault?