Shocking Service from Medipost Pharmacy

We as a family of 4, changed to Medihelp on the 1st January 2024. We got all our chronic applications done within a week of joining. Approvals were issued and sent to the Medipost Pharmacy, which you have to use or pay a 60% co-payment on your chronic meds. January - we received our medicine 10 days after ordering, by which time 2 of us had run out of chronic meds. February - Delivery promised for 12 Feb. Called them on the 12th to find out why it had not been despatched. Meds were despatched the following day, but 3 of my 85 year old father's meds not delivered. Another few phone calls later, they despatched the last 3 medications. March - Chronic medication despatched for only 3 of us. NONE of my father's meds have been despatched. Called them yesterday, the pharmacists is busy and will call you back..... no call back. Today call again .... still no answer on why these meds have not been despatched or when they will be despatched!