Pharmacy that think they GODS!

I have NEVER met a more *********** company!!! I am required every 6 months to send the repeat script for my daughters medicine. I sent her script in Sept 2021... I got an sms stating I needed to call to confirm my request. Now this is not always possible as I work with clients & on the road most of the day during working hours. Given that it takes more than 10 minutes for them to even answer their phones!!! I mailed several times but go no response. I then called & WAITED to be assisted in Oct. Fast forward to now, I am of the opinion I have only gotten 11 months worth of medication... When I query it, they say because they didnt dispatch Sept meds, I therefore forfeit it & should call the Neuro for another script & I am saying, but you have a 12 month supply of script & they frankly dont give a ****! We are dealing with chronic medication for epilepsy! So they would rather let me & my medical aid have to pay for a doc to write a script than provide the care they are appointed to do! You're playing with patient's lives here!!! I have less than 24 hours to get this medication.... WHAT gives MEDIPOST??? WHAT GIVES?