One month wait time for Chronic medication which is still not received

So I am on Momentum medical aid and Medipost is the designated chronic medication provider. On 13th December 2023 I got a call from Medipost to confirm delivery of my chronic medication, In the first week of 2024 I still did not receive anything, upon me calling to enquire I was told there was a co-payment required which was not communicated. I then made payment and sent though proof of payment expecting the medication to be delivered soon as it was Decembers medication and for approved chronic conditions. I have followed up multiple occasions and till date have not received my medication. Legal action is now required as payment from the medical aid was confirm by means of statement and the co-payment done on my side. Can’t believe that there is no urgency from chronic conditions, yet payment is required before any medication is dispensed. Stay away from Medipost as there is customer service is non-existent.