MS
Michael S
1 reviews | Active since Apr 2013
29 Sept 2020, 15:25
Non existant service
Spoken to the pharmacy twice today. On the first call, I was told my wifes medication was declined, then told by another person that it has not been declined and will be dispatched tomorrow. The second call, was to tell me that they will only authorize one bottle of the eye drops my wife needs and we need to pay for the second one. The also tell me that I have run out of funds for one of my medications, this all a day before they are to be dispatched. Before this, they at contacted us a couple of days before so we could get things sorted, but oh no, not today. Service in this pharmacy has gone down the tubes.
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Replies (2)
Medipost Pharmacy's replyOfficial
29 Sept 2020, 16:13Dear Michael
Thank you for raising your concerns with us. We value your input and a resolution specialist will be in contact with your shortly to resolve this as a matter of urgency.
Kind Regards
Lizette Swart
Customer Care Manager
Thank you for raising your concerns with us. We value your input and a resolution specialist will be in contact with your shortly to resolve this as a matter of urgency.
Kind Regards
Lizette Swart
Customer Care Manager
Medipost Pharmacy's reply29 Sept 2020, 16:13
Official
Dear Michael
Thank you for raising your concerns with us. We value your input and a resolution specialist will be in contact with your shortly to resolve this as a matter of urgency.
Kind Regards
Lizette Swart
Customer Care Manager
Thank you for raising your concerns with us. We value your input and a resolution specialist will be in contact with your shortly to resolve this as a matter of urgency.
Kind Regards
Lizette Swart
Customer Care Manager
MS
Michael S's updateReviewer Update
30 Sept 2020, 11:02Its amazing that you guys are still running. Before I received a call from your "customer services", I was called to say that my medication, that "I had no funds for", has suddenly been put on for dispatch, as we had a "credit". I then get the call from your "customer services" to say that it will not be dispatched as the funds have run out. Maybe you guys need to go back to training on how to give customers the correct information before you call them. Right now, its a case of opening your mouths before your brain is in gear. By the way, I am glad that I am not the only one who is having issues with your incompetence.
MS
Michael S's update30 Sept 2020, 11:02
Reviewer Update
Its amazing that you guys are still running. Before I received a call from your "customer services", I was called to say that my medication, that "I had no funds for", has suddenly been put on for dispatch, as we had a "credit". I then get the call from your "customer services" to say that it will not be dispatched as the funds have run out. Maybe you guys need to go back to training on how to give customers the correct information before you call them. Right now, its a case of opening your mouths before your brain is in gear. By the way, I am glad that I am not the only one who is having issues with your incompetence.