Non-existant customercare

On 19 Feb. I received my medication. One of the items was not in the passage, but on the delivery note. I contacted GEMS and later Medipost. After a long wait and many e-mails to Medipost they let me know that camera footage showed that it was packed. I asked to see the footage. They sent blurred footage. Not even the product was readable. I asked for readable footage 10 days ago. No reply!! Customercare is non-existant! Today is 25 March. I had to buy other blood pressure tablets out of pocket.