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Mona M

1 reviews | Active since Jul 2024

01 Jul 2024, 15:11

No communication and will put your life in danger.

Why is it so difficult to call a customer? There is absolutely no communication from there side. I called on Wednesday to ask not to send one thing on the scrips, but then by the time I called apparently the parcel already left. Instead of informing me they requested the parcel to be returned to them from the courier, by that time the parcel was already in Welcome. We received a sms that parcel left on Thursday, called again on Friday as courier said parcel is in welcome and because its medication that must stay cold I didn’t want it to stay at couriers to long as Im not sure how they keep it cold. I need my child medication urgently and the parcel travels up and down in the country and every time I call they just say sorry. My child is type 1 diabetic. Sorry won’t save her life if I don’t have medication. I didn’t mind the extra, we will always use it in future. As I already explained on Friday they can send it. If they told me Wednesday it was already out I would have said no problem, but they never call. They never told me it is already out. They just do what they do and don’t care at all. Its now Monday after noon and still no parcel and apparently its on its way back to medipost. When will I get my child's medication? I’m very disappointed.

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Replies (2)
Medipost Pharmacy
Medipost Pharmacy's reply03 Jul 2024, 06:57
Official
 
Dear member,
 
Medipost confirms receipt of the concern raised, one of our resolution specialists will be in contact with you shortly.
 
 We would like to ensure you that your concern is receiving the highest attention and we value your input.
 
 Kindest Regards, 
 
Amanda Steyn
 
Medipost Customer care 
MM
Mona M's update12 Jul 2024, 11:28
Reviewer Update
I will change my review only once everything has been sorted. I did receive my child's meditation days later, I was promised a refund on the medication and transport cost of getting the medication that wasn’t available in my town because we ran out of medication and I couldn’t wait longer because of Medipost lack of communication. I did send through my invoice but didn’t get a refund up to date and communication is still not great. That was a refund I didn’t ask for but was offered to me. My child's health is more important but I want them to start communicating with customers and think the only way is if it cost them money as managers will then be on the staff to make sure they communicate. It cost me a lot more as I had extra expenses I did not add for example salary for several days paid for someone sitting and waiting for a parcel that I wouldn’t have had. Phone calls, my time if I was working all the time spend with sorting out all this I would have gotten paid for it. I lost time at work because of this.

Still not sure if I will ever use this business again. Definitely depends on what they do next.