1 reviews | Active since Oct 2013
Multiple Cracked insulin cartridges
I received my medication on 30 April. Part of my medication is Ryzodeg insulin cartridges. When I changed a cartridge and injected it, I noticed a leak and upon investigation saw a crack on the carriage. So I replaced it with another one and saw it was cracked as well.
This is now the 3rd time I received cracked Ryzodeg cartridges. It is always the cartridges that are packed loose and not part of a sealed pack (I receive 12 cartridges, thus I receive 2 sealed packs of 5 and then 1 box with 2 loose cartridges, and it is always the loose ones that are cracked.)
This place me in a very bad position as I just receive enough insulin for the month, and previously one of the cartridges that was damaged were not replaced so I ran short. This can pose a serious health issue for me.
Medipost acknowledges receipt of your concerns raised and we are attending to them. One of our Customer Care Consultants will be in contact with you shortly.
We thank you for bringing the matter to our attention and look forward to providing a resolution.
Kind Regards
Lucy Shimati
Medipost acknowledges receipt of your concerns raised and we are attending to them. One of our Customer Care Consultants will be in contact with you shortly.
We thank you for bringing the matter to our attention and look forward to providing a resolution.
Kind Regards
Lucy Shimati
