WB
Will B

1 reviews | Active since Mar 2021

21 Oct 2026, 15:55

Medipost, your service is atrocious. You're fired!

My Ref # is ***. My Drs script requires that Medipost provide me with Genemist nasal spray (Schedule 4). Medipost provided me with a Schedule 2 spray. Medipost insists that Schedule 2 spray is same as Schedule 4 spray. I said to pharmacist "I don't believe you". I have no problem receiving generics but schedules are not the same. Pharmacist espoused many reasons why they are the same. I simply want what me and Medipost bargained for - Genemist. In end, he (with an effeminate voice) insisted that Medipost does not take back medication once delivered. In my opinion, this guy did everything to keep his job rather than do his job - very poor customer service.

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Replies (1)
Medipost Pharmacy
Medipost Pharmacy's reply22 Oct 2026, 07:59
Official

Good day

Medipost acknowledges receipt of your concern raised and we are attending to it. One of our Customer Care Consultants will be in contact with you shortly. 

We thank you for bringing the matter to our attention and look forward to providing a resolution.

Kind Regards 

Amanda Steyn

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