GV
GayleH V

1 reviews | Active since Aug 2025

23 Jun 2021, 15:46

Medipost- WORST PHARMACY EVER!

On Thursday 17.6.21, I emailed a new prescription to Medipost & Momentum and requested delivery of my medication as soon as possible. On Monday, Chanetelle of Medipost phoned me confirming the same things they confirm every 6 months, and I told her that I needed my supplies URGENTLY as I HAD RUN OUT OF NEEDLES. I sent an irate email first thing this morning but I STILL DO NOT HAVE MY MEDICATION. ARE THEY WAITING FOR ME TO DIE FROM MY DIABETES BEFORE THEY HAVE TO SUPPLY ME??? Medipost are the worst pharmacy I have ever had the displeasure of dealing with. I am reporting them to the South African Pharmacy Council. IF IT TAKES THEM MORE THAN 5 WORKING DAYS TO DELIVER MEDICATION, THEY ARE A DISGRACE TO THEIR PROFESSION!

0
Replies (2)
Medipost Pharmacy
Medipost Pharmacy's reply23 Jun 2021, 16:18
Official
Dear ***le

I hereby confirm receipt of your complaint and a resolution specialist will be in contact with you shortly.

I am saddened to learn of your experience and I assure you that we are committed to resolve this in your best interest, as your health is our first priority.

Warm Regards
Lizette Swart
Customer Care Manager
GV
GayleH V's update23 Jun 2021, 16:39
Reviewer Update
Please don't lie. My health means NOTHING to you. I am in the process of doing my complaint to the South African Pharmacy Council. The fact that I still do not have my medication and tomorrow will be 6 and a half working days since you were emailed the script at 12.18 p.m. on 17.6.21 is inexcusable, unacceptable and any excuse you may try and provide me with will be rejected outright. The fact that you ignored the urgency is despicable. I hope your licence to practise is taken away as you are not fit to practise if you are unable to meet the needs of your patients.