Medipost Refund R1000

Dear Medipost Customer Service,

I am writing to express my deep dissatisfaction with the ongoing issues I have experienced with your service, which have had a direct and detrimental impact on my child’s access to chronic medication.

Currently, my Medipost account is in credit to the amount of nearly R1000. However, I have been informed that the refund will only be processed in the second week of October 2025. I find this delay unacceptable, especially given the circumstances outlined below.

In March this year, my account was inexplicably placed on hold due to an alleged outstanding balance of R74. As a result, my child—who suffers from Graves’ disease—faced unnecessary delays in receiving her essential chronic medication. Despite numerous follow-ups from my side, the issue remained unresolved for an extended period.

Furthermore, just last month I was forced to contact Medipost once again to track the status of her prescription medication. Unfortunately, this issue has recurred yet again this month. These repeated disruptions are not only frustrating but are also putting my child’s health at serious risk.

I expect the following:

Immediate prioritization and processing of my refund. A delay until mid-October is unreasonable given that my account is in credit.

A formal explanation for the repeated service failures, including the March account hold and the ongoing delays with prescription deliveries.

Clear steps on how Medipost intends to prevent such issues from occurring again, particularly where chronic medications for vulnerable patients are concerned.

Please treat this matter with the urgency it deserves. I look forward to your prompt and comprehensive response.