Medipost ignores my email communication

Today I was given yet ANOTHER reason to hate the fact the I am forced to get my chronic medication from Medipost.

I am forced to collect couriered medication from a doctor's surgery. It's not my own doctor, its some random other doctor. Every year, in December, I have to request an early delivery of the December medication, as I go on holiday, and there is no random delivery office near where I go.

On Monday 27 November, I emailed a pharmacist assistant, and requested an early delivery. My email was ignored.

On Tuesday 5 December, I emailed customer care, my email was ignored.

Today (12 December), I phoned, as I need my meds by the 14th. Nothing had been processed. The pharmacist assistant I spoke to told me that I shouldn't email at this time of year. If that's the case, why don't you at least do us the courtesy of an auto-reply, saying replies might take longer (or be ignored entirely)? And what about the direct email I sent to the assistant on the 27th? Surely the excuse of too much email cannot be used there?

I absolutely despise the fact that I have to use this service provider, if you can, avoid them at all costs!