1 reviews | Active since Apr 2018
MEDIPOST CALL CENTERS ARE NOT HELPFUL
To Whom It may concern
I'm distraught and disgusted with the manner your Financial personnel work and deal with us. I've just been made aware that there are legal fees on my wife's account. I'm the main member, Medipost has failed to send me the invoices or statement and yet I'm receiving calls from legal and no one is telling me what I have to pay for AS THE SO CALLED MAIN MEMBER THAT YOUR CALL CENTRE REFERING TO. I will not pay for legal fees, unfortunately. Even AT THIS STAGE, I'M STILL WAITING FOR AN INVOICE/STATEMENT FROM MEDIPOST. The lady I spoke to at Medipost are very rude and are not even willing to listen to anyone.
I will also send this through to GEMS and request that they remove this account, as there are many pharmacies out there, that can respect at least my money and in return provide me with the service I deserve. At least then I will not get an over supply; I will avoid delays of stock and invoices AND avoid rude personnel calling my phone as if they bought the ****** phone for me as it is the case with MEDIPOST.
With reference to your telephonic conversation with one of our resolution specialists, I would like to sincerely apologize for your experience. I would like to assure you that out patients’ health and well being is our main concern and that your concerns are receiving the highest attention and priority. We have engaged with all relevant departments to gather the necessary information and will ensure that your enquiry is resolved.
Kind Regards
Lizette Swart
With reference to your telephonic conversation with one of our resolution specialists, I would like to sincerely apologize for your experience. I would like to assure you that out patients’ health and well being is our main concern and that your concerns are receiving the highest attention and priority. We have engaged with all relevant departments to gather the necessary information and will ensure that your enquiry is resolved.
Kind Regards
Lizette Swart
