LM
Lesego M
1 reviews | Active since Apr 2009
30 Sept 2022, 15:16
medication wrongly delivered - still waiting for medication
one of my Dependent chronic medication got lost during delivery process. I contacted gems since yesterday to inquire about the medication.
Till now i am making follow ups with GEMS without any success. Apparently the medication was delivered somewhere around our neighborhood we don't know where. My mum has not been taking medication for 2 days now and no one seems to have answers on what exactly happened to the parcel.
Can this matter be escalated to management cause i need answers to why the medication was delivered wrongly and someone to explain to me about confidentiality of medications. I need answers as in today. ***
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Medipost Pharmacy's replyOfficial
30 Sept 2022, 15:23Dear member,
Medipost confirms receipt of your concern and one of our resolution specialists will be in contact with you shortly.
We would like to assure you that your concern is receiving the highest attention and we value your input.
Kindest Regards,
Amanda Steyn
Medipost Customer care
Medipost confirms receipt of your concern and one of our resolution specialists will be in contact with you shortly.
We would like to assure you that your concern is receiving the highest attention and we value your input.
Kindest Regards,
Amanda Steyn
Medipost Customer care
Medipost Pharmacy's reply30 Sept 2022, 15:23
Official
Dear member,
Medipost confirms receipt of your concern and one of our resolution specialists will be in contact with you shortly.
We would like to assure you that your concern is receiving the highest attention and we value your input.
Kindest Regards,
Amanda Steyn
Medipost Customer care
Medipost confirms receipt of your concern and one of our resolution specialists will be in contact with you shortly.
We would like to assure you that your concern is receiving the highest attention and we value your input.
Kindest Regards,
Amanda Steyn
Medipost Customer care