LN
Letlhogonolo N
1 reviews | Active since Dec 2020
22 Dec 2020, 08:47
Lack of urgency
Medipost does not have an idea of what urgent mean. I submitted my prescription on Monday and was told that it takes 48 hours to process and deliver. I called on Friday to follow up and made them aware that I don’t have medication, the Pharmacist said I must pay R50 since medications is not on list of Medical aid, I paid immediately and emailed proof of payment, called again to follow up, she seemed to understand it’s urgency. I have not recieved my medication untill now, I asked them to e mail my script Si that I can get from my local pharmacy, I was told that it was already charged. They don’t care even if a person can relapse. I will not recommend use of Medipost for urgent medication.
Helpful (0)
Replies (1)0
Replies (1)
Medipost Pharmacy's replyOfficial
22 Dec 2020, 16:48Dear Lethlogonolo
With reference to your telephonic conversations with one of our resolution specialists, I would like to sincerely apologize for your experience. We have confirmed that the consignment has been received by yourself in good order and trust that your complaint is resolved.
With reference to your telephonic conversations with one of our resolution specialists, I would like to sincerely apologize for your experience. We have confirmed that the consignment has been received by yourself in good order and trust that your complaint is resolved.
I would like to assure you that out patients’ health and well being is our main concern and that your concerns have received the highest attention and priority. Further to the above I trust that the resolution offered to ensure prompt deliveries going forward will ensure you have a positive experience as you, our valued client deserve.
Kind Regards
Lizette Swart
Customer Care Manage
Medipost Pharmacy's reply22 Dec 2020, 16:48
Official
Dear Lethlogonolo
With reference to your telephonic conversations with one of our resolution specialists, I would like to sincerely apologize for your experience. We have confirmed that the consignment has been received by yourself in good order and trust that your complaint is resolved.
With reference to your telephonic conversations with one of our resolution specialists, I would like to sincerely apologize for your experience. We have confirmed that the consignment has been received by yourself in good order and trust that your complaint is resolved.
I would like to assure you that out patients’ health and well being is our main concern and that your concerns have received the highest attention and priority. Further to the above I trust that the resolution offered to ensure prompt deliveries going forward will ensure you have a positive experience as you, our valued client deserve.
Kind Regards
Lizette Swart
Customer Care Manage