VM
Vuyiswa M

1 reviews | Active since Jul 2015

15 Oct 2018, 15:29

INFO NOT PROVIDED BY ME

For some reason Medi post has me in their books whilst I have never signed anything with them. Every month I collect my chronic medication at Clicks but this month I was told that I had already claimed. I was told to contact my medical aid of-which I did, they then told me that I must contact Medi-Post. When I called them they wanted me to provide them with my ID(how dd they have my profile if I still have to provide them with my ID), I refused Marie refused to assist me. Please remember that this South Africa we live in there are many ways to con people.

When I spoke to Lyncanstor he was able to pick up m profile with my name & surname. I have collected my chronic from Clicks since I started with my the medication and suddenly MediPost comes in with out my approval/authority/signature changes things.

I need them to tell where did they get my information cause I don't have accounts. Right now I am going to miss on my medication because some people are looking for ways of making money.

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Replies (1)
Medipost Pharmacy
Medipost Pharmacy's reply16 Oct 2018, 16:52
Official
 Good Day  Thank you for raising your concern. Medipost was unable to establish telephonic contact with you on the available contact details.  Kindly contact Medipost Customer Care department via e-mail, *** to confirm a convenient time to contact you. Alternatively you may contact our Customer Care department directly on *** for prompt assistance with your enquiry.  Waiting in anticipation to assist you with your query.  Kind Regards Medipost Customer Care